Return Policy
Anything returned for manufacturer defects, not functioning
properly,
or not working within operational specifications will be replaced immediately
with another unit.
Anything returned that failed because of misuse, abuse, or improper
handling
will be repaired and the customer will be charged for parts and labor.
Electrical/electronic parts are not returnable - tubes, transformers, speakers, capacitors, etc
Anything returned that is still functioning correctly, but the customer does not "want" will be charged a 25% restocking fee, and shipping charges. This is due to the "custom order" aspect of the transaction: the original deposit was used to acquire parts (transformers, cabinets, speakers, tubes, and hardware) that are not normally 'stocked' in the shop. This is a small shop and can't "absorb" such costs the same as large chain stores like Guitar Center, Musician's Friend, SamAsh, etc.
'Uncle
Spot' (Ron Veil) can be reached at:
1136 N. Carpenter Rd. Suite # 3
Modesto, California 95351
hours: M-F, 9AM - 6PM
Sat, 10AM - 4PM
Sun, by appointment only
Shop tel. (209) 578-2990
Uncle Spot's cell tel. # (209) 606-6467
e-mail: Ron@unclespot.com
If you're sending an e-mail please read this first!
As I receive quite a lot of e-mails (and a lot of
spam) everyday, please consider the following when sending an e-mail
* Please turn OFF the CapsLock!
* Use a SUBJECT for your e-mail. E-mails without a subject will be automatically deleted by my very strict SPAM filters.
* If you have a question concerning a particular amp, speaker, tube, back panel, amp part, Hammond or Leslie then name the brand and type and any other relevant information! Often the solution of a problem has its roots in a small detail.
* I always answer all e-mails within a day or two, so If you don't get a reply quickly then you didn't get past my SPAM filters. Just try again.
Last updated 2 January 2008
by Uncle Spot